Returns & Refunds
Due to the perishable nature of our premium meats, we cannot accept physical returns; however, if your order arrives damaged or incorrect, please contact us within 24 hours for a full replacement or store credit.
1
Inspect Your Delivery
Upon arrival, immediately check your items to ensure they are vacuum-sealed and at the proper temperature.
2
Document Issues
If there is a quality concern or order error, take clear photos of the packaging, labels, and the specific product.
3
Contact Customer Support
Email our team at [email protected] within 24 hours of delivery with your order number and photos.
4
Resolution Processing
Our master butchers will review your claim and process your refund or ship a replacement order within 48 hours.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing